School Terms of Service

The full School Terms of Service are being updated to reflect changes to governing law (England and Wales throughout), contracting entities, liability caps and data retention. The updated terms require solicitor review before publication. The terms your school signed remain in force in the meantime. Email legal@daigonesports.com for a copy of the current signed terms.

Service levels

What we support
Setup, configuration, administrator training and bug fixes.
What we commit to
99% system uptime. A next business day maximum response time for all support requests. TLS 1.2 or higher encryption for all domains and subdomains. Encryption of student data at rest using AES-256.
What we do not support
Network issues such as internet access failure, email administration, and administrative tasks such as composing messages or correcting errors made by the School.
Maintenance
Planned maintenance affecting the Service is communicated to the School in advance in writing. Where emergency or unplanned maintenance is required, including in response to a security threat, notice may be very short or may not be possible.
Support
support@daigonesports.com

Contact